Customer satisfaction is our top priority. Therefore, if you have any questions or issues, our customer service team will be happy to assist you. You can reach our customer service team via email, phone, or live chat. Additionally, you can contact our team to track your order status or get information about returns. On our Customer Service page, you can also find answers to frequently asked questions that may help you. Don’t hesitate to get in touch with us; we are here to help you.
We deliver our international shipments with DHL or UPS. Domestic shipments within Turkey are handled by Yurtiçi Kargo or PTT Kargo.
NOTE: Deliveries cannot be made to some countries using standard courier services. These countries are: Azerbaijan, Kazakhstan, Russia, Ukraine, Turkmenistan, Afghanistan, Kyrgyzstan, Algeria, Libya, Tunisia, Egypt, and Syria. For Saudi Arabia, a special 'import permit' is required.
The minimum order quantity may vary depending on the type of product and customer requirements. The minimum order amount is $199.
Your order will be delivered to cargo within 1-3 business days after it is received. You will be contacted for products that are not in stock.
We deliver our international shipments with DHL or UPS. Domestic shipments within Turkey are handled by Yurtiçi Kargo or PTT Kargo.
NOTE: Deliveries cannot be made to some countries using standard courier services. These countries are: Azerbaijan, Kazakhstan, Russia, Ukraine, Turkmenistan, Afghanistan, Kyrgyzstan, Algeria, Libya, Tunisia, Egypt, and Syria. For Saudi Arabia, a special 'import permit' is required.
When placing your order, simply select the option "I will pick up from the showroom" in the delivery section. You will be notified when your order is ready for pickup.
Your order will be handed over to the courier if payment is made within 7 business days after it is prepared. If payment is not made within this period, your order will be canceled, and you will need to place a new order.
Payments are accepted on our website by bank transfer, credit card, Western Union and Moneygram. In the orders you have placed by bank transfer, you must make the payment to any of the bank account numbers provided to you within 3 business days. Please do not forget to write the name and surname of the person who placed the order in the description section during the payment process. You do not need to do any action in the orders you have placed by credit card. Information about the status of your order will be sent to your e-mail address.
Yes, we provide full support to our customers with customs procedures and required documentation. We prepare all necessary documents to ensure a smooth export process.
Yes, we only do wholesale sales.